Dispute Resolution Policy
| Business Name | Virginia Graham Model Mortgages |
| Address | 53 Hillside Road
AVOCA BEACH NSW 2251 |
| Phone | 0413 124 262 |
| virginia@modelmortgages.com.au | |
| Licence Number | 387460 |
| EDR Scheme Name | Credit Ombudsman Service Limited |
| EDR Membership No | 408380 |
| Complaints Officer | Virginia Graham |
Model Mortgages is licensed under the National Consumer Credit Protection Act 2009.
Dispute resolution and complaints
Whilst we always strive to provide the best possible service, we understand that there may be times where you are not satisfied. If this occurs, and you wish us to do something about it, we have a formal process in place to address your concerns.
Internal Dispute Resolution
If you do have a complaint, please contact the Complaints Office using the details above. If you choose to contact us by email, please make sure you include as much information as you can.
You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly.
External Dispute Resolution
If you are not satisfied with how we have handled your complaint, you may make a formal complaint to our External Dispute Resolution Scheme Provider. The details of our EDR Scheme membership are also above.