Virginia Graham's Profile
Virginia Graham is Founder & Director of Model Mortgages Pty Ltd, and is a qualified financial planner. She is consulted by the Austereo MMM radio network on interest rates and has appeared on Channel Seven news and current affairs programs as well as the Channel 9 Today show. Virginia previously worked for ANZ Bank’s Treasury department as an interest rate dealer and for stockbroking firm Salomon Smith Barney. She has a bachelor of commerce majoring in finance, banking and business economics. A year ago, after noticing that technology had seemingly not progressed within the banking & finance industry at the rate of other industries and feeling we might be left behind, Virginia decided to build her own online loan processing system & document upload platform. Thus we created our new online system.
Then even more recently she had another revelation; we already had this amazing online process but professionals still were struggling with baby sitters and work to come for an initial meeting? How could we improve this from other professionals perspective? As all our systems and training were already cloud based we had become proficient at describing financial processes and sharing them on video, both for our brokers internally( for training) and externally(she started her youtube channel to help explain how to use online financial calculators etc), we had solved this problem already for our business but how could we put this in the hands of our clients? Then when it came to her attention that a well known bank in Europe and insurance company had been successfully using video chats with their clients; she realised the solution was right in front of her and decided to use video chat as the centre of the new online process.
"Now right from the home page of our website you can book video chat appointments with our brokers. There is very little friction and you can see a broker from the comfort of your own home. Also you can also see we are genuine professionals evidenced from LinkedIn and you see recent star ratings from our video chat customers.. We wanted to give our clients a more convienient, better quality online experience"
VIRGINIA GRAHAM
Senior Broker
5 Star Rating *****
Recent 24sessions quote "so much easier and more educational than when I did my loan last time!"
"It's Not Faith In Technology.It's Faith In People." STEVE JOBS
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Partners & Clients
"As a busy mother and doctor it was great knowing everything was taken care of in a quick and professional manner!"
“My refinance with Model Mortgages went so smoothly, I was even traveling for work through a lot of the loan process and it didn’t slow things down. They were helpful, communicative and made everything so easy – Highly recommend, thank you!!!”
Model Mortgages got us through some major hurdles for our first property. They had the connections at the bank to get our application through in record time, and secured us a low interest rate.We have recommended them to several friends. What impressed me most was when they advised people that they were NOT ready. Some brokers don’t use any discretion and lock people into hard times.We went through MM for a second house two years after the first one, and will stick with them for all our mortgage matters.