PUMP
We collect & transform contact centre performance data into actionable intelligence
INSTANT HEALTH CHECK
DOES YOUR CONTACT CENTRE SYSTEM WORK RIGHT NOW? FIND OUT BEFORE YOUR CUSTOMERS TELL YOU.
END TO END INSIGHT
PIN POINT WHERE THE PROBLEM IS PRECISELY IN YOUR WHOLE SYSTEM, NOT JUST YOUR ENVIRONMENT
WHAT HAPPENS TO YOUR CONTACT CENTRE UNDER PRESSURE?
EASILY DIAL UP UNDER PRESSURE BEFORE A REAL AVALANCHE AND KNOW WHAT REALLY HAPPENS FIRST..
SERVICES
Load Testing
Test what actually happens at scale when the load is turned up. You can simply & easily rapidly build and deploy test cases, as well as dial up the number and timing of calls. Know in advance what might happen in the case of an avalanche or how much infrastructure is required for a new or updated system..
Health Check
Does your contact centre actually work now? Improve your customers user experience CX and find out before they tell you. Rapidly deploy your own specific test case or choose from a pre built template. Get an answer in minutes.
Regression Testing
Test your entire system, as well as your own environment and plot the graph of the whole system. Every dot on the graph can be expanded into the specific call and call log. This intelligence can then be sent in a zip file.
CONTACT
REACH US
78 Stanmore Road Stanmore, NSW Australia
hamish@pump.cx